Effective Date: June, 2026
Last Updated: June, 2026
Data Controller: Easi Tech Services trading as Ahfiah
Registered Address: 1004 Housing Estate, Victoria Island, Lagos
Privacy Contact Email: support@ahfiah.com
 

1. Introduction

Ahfiah respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Ahfiah collects, uses, stores, shares, protects, and otherwise processes personal information when you use:

• The Ahfiah website;

• The Ahfiah mobile application

• The Ahfiah vendor dashboard;

• Ahfiah business listings and directory pages;

• review, rating, photo, and comment features;

• business-claim and vendor-verification features;

• vendor update-request and review-reply features;

• communications with Ahfiah, including support requests.

This Privacy Policy applies to:

• Users: people who browse listings, create an account, submit reviews, upload photos, or use Ahfiah to discover businesses;

• Vendors: business owners, managers, employees, representatives, or authorised persons who claim or manage a business listing;

• Visitors: people who access Ahfiah without creating an account.

By using Ahfiah, you acknowledge that you have read this Privacy Policy.

2. Who We Are

Ahfiah is a local business and service-provider discovery platform.

Ahfiah helps users discover businesses, including restaurants, beauty providers, and future service categories, through listings, business details, location information, reviews, ratings, photos, pricing guidance, contact details, and related content.

For applicable data-protection law, Easi Technology Software and Services Limited is generally the data controller for personal information processed through Ahfiah.

3. Key Definitions

In this Privacy Policy:

• Personal information means information that identifies you directly or could reasonably be linked to you.

• Processing means collecting, recording, storing, using, sharing, deleting, or otherwise handling personal information.

• User means an individual using Ahfiah to discover businesses, browse listings, or submit content.

• Vendor/Service Provider means a person or business representative who claims, manages, updates, or responds to reviews for a business listing.

• Business Listing means a public page for a service provider or business shown on Ahfiah.

• Public Content means information that may be visible to other users, including reviews, ratings, uploaded photos, vendor replies, and business listing information.

4. Information We Collect

We collect personal information based on how you use Ahfiah.

4.1 Information You Provide Directly

We may collect:

4.2 Information Collected Automatically

When you use Ahfiah, we may automatically collect technical and usage information, including:

• browser type;

• app or browser version;

• search terms;

• date and time of access;

• referring website or source;

• error reports and diagnostic information;

• cookies or similar technologies.

4.3 Location Information

Ahfiah may process approximate location information where you choose to enable location features or where your device, browser, or network provides it.

Location information may be used to:

• show businesses near you;

• improve search results;

• provide area-based recommendations;

• support location filters;

• improve the functionality and safety of the Platform.

You may be able to control location permissions through your device or browser settings. Turning off location access may limit some Platform features.

4.4 Information from Other Sources

We may receive information from:

• publicly available websites;

• business websites and social-media pages;

• map providers;

• review platforms;

• business directories;

• vendors claiming or updating their listing;

• users who submit reviews or reports;

• service providers that help us operate Ahfiah;

• fraud-prevention, security, or verification providers.

This information may include business names, contact details, locations, opening hours, public images, websites, social links, public reviews, and business descriptions.

5. How We Use Personal Information

Ahfiah may use personal information to:

• create and manage accounts;

• provide the Platform and its features;

• display business listings;

• process vendor claims and verify authority to manage a business page;

• allow vendors to view reviews, submit replies, and request updates;

• review, moderate, approve, reject, or remove user and vendor content;

• display approved reviews, ratings, photos, and vendor responses;

• personalise search and discovery features;

• respond to support requests, reports, complaints, and disputes;

• detect fraud, misuse, fake reviews, impersonation, and security threats;

• maintain Platform security and integrity;

• analyse usage and improve Ahfiah;

• communicate service updates, important notices, or policy changes;

• send marketing communications where permitted and where you have not opted out;

• meet legal, regulatory, accounting, audit, and compliance obligations;

• protect the rights, safety, property, and reputation of Ahfiah, users, vendors, and the public.

6. Lawful Bases for Processing

Ahfiah processes personal information only where there is a valid legal basis to do so.

Depending on the situation, we may rely on:

Where Ahfiah relies on consent, you may withdraw consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

7. Public Reviews, Ratings, Photos, and Vendor Replies

Ahfiah is a public discovery platform. Some content you submit may be publicly visible.

7.1 User Reviews

When you submit a review, rating, comment, or photo, Ahfiah may display:

• your display name or account name;

• rating;

• review text;

• review date;

• uploaded photos;

• The business reviewed;

• review source, where relevant.

Your email address, phone number, and private account details will not normally be displayed publicly.

7.2 Vendor Replies

When a vendor responds to a review, Ahfiah may display:

• the business name;

• the vendor’s business role or approved business identity;

• the response;

• The response date.

Vendors must not include a reviewer’s private information in a public reply.

7.3 Important Warning About Public Content

Do not include private or sensitive information in reviews, photos, comments, or vendor replies.

Do not publish:

• home addresses;

• private phone numbers;

• banking or payment details;

• identification documents;

• health information;

• private messages;

• personal information about another person without their permission.

Ahfiah may remove or restrict content that creates a privacy, safety, legal, or reputational risk.

8. Vendor Claims and Verification

When a vendor claims a business page, Ahfiah may collect information necessary to assess whether that person is authorised to manage the listing.

This may include:

• vendor name;

• business name;

• job title or relationship to the business;

• email address;

• phone number;

• business website;

• social-media profile;

• business registration information;

• identity or supporting documents;

• communications related to the claim;

• verification notes and internal review records.

We use this information to:

• confirm authority to manage a business page;

• reduce impersonation and fraudulent claims;

• maintain accurate business listings;

• communicate claim decisions;

• protect users, vendors, and the integrity of Ahfiah.

Claim-verification information is not displayed publicly unless the vendor or business separately chooses to publish it.

9. How We Share Personal Information

Ahfiah may share personal information only where necessary and appropriate.

We may share information with:

9.1 Service Providers

We may use trusted third-party providers to help operate Ahfiah, including providers for:

• app and website hosting;

• database management;

• automation;

• customer support;

• email delivery;

• cloud storage;

• analytics;

• security;

• communications;

• payment processing;

• identity or claim verification.

These providers may process information only on Ahfiah’s instructions and for the purposes described in this Privacy Policy.

9.2 Vendors and Businesses

When you contact a business, submit a booking inquiry, use a business contact link, or otherwise choose to interact with a vendor, the relevant vendor may receive the information you choose to provide.

Vendors may also see approved reviews about their own business, including publicly displayed reviewer names, ratings, comments, photos, and dates.

9.3 Other Users and the Public

Public reviews, ratings, photos, business information, vendor replies, and other approved public content may be visible to other users and visitors.

9.4 Legal, Safety, and Compliance Reasons

We may disclose information where reasonably necessary to:

• comply with a legal obligation;

• respond to valid legal process;

• protect Ahfiah’s rights or property;

• investigate fraud, abuse, security threats, or violations of our Terms;

• protect the safety of users, vendors, or the public;

• enforce agreements or policies.

9.5 Business Transfers

If Ahfiah is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. International Transfers

Ahfiah may use service providers or infrastructure located outside Nigeria.

Where personal information is transferred internationally, Ahfiah will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements and that appropriate safeguards are in place.

11. Cookies and Similar Technologies

Ahfiah may use cookies, local storage, pixels, SDKs, and similar technologies to:

• keep you signed in;

• remember preferences;

• improve Platform performance;

• understand how features are used;

• detect security issues;

• prevent fraud;

• measure marketing and communications performance.

You may control cookies through your browser or device settings. Blocking certain cookies may affect some Platform features.

Where legally required, Ahfiah will seek consent before using non-essential cookies or similar technologies.

12. Data Retention

Ahfiah keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention approach may include:

We may delete, anonymise, aggregate, or securely archive information when it is no longer needed.

13. Security

Ahfiah uses reasonable technical, organisational, and administrative safeguards to protect personal information.

These may include:

• access controls;

• account authentication;

• restricted staff access;

• secure service providers;

• encryption or security measures where appropriate;

• monitoring for suspicious activity;

• backup and recovery practices;

• internal review processes.

No internet service, software system, or transmission method is completely secure. You should also protect your account by using a strong password and keeping your login credentials private.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of personal information in certain circumstances;

• object to certain processing;

• request restriction of processing;

• withdraw consent where processing is based on consent;

• request data portability where applicable;

• complain about unlawful or unfair processing;

• Request information about how your personal information is processed;

• object to certain automated decision-making where applicable.

To make a privacy request, contact:

Email: contact@easitechservices.com
Subject Line: Privacy Request – [Access / Correction / Deletion / Objection / Other]

To protect your privacy, Ahfiah may ask for information necessary to verify your identity before responding.

We may decline or limit a request where permitted by law, including where the request would affect another person’s rights, compromise security, interfere with legal obligations, or concern information we must retain.

15. Marketing Communications

Ahfiah may send service-related messages, including account confirmations, claim updates, security alerts, policy notices, and important platform communications.

Where permitted, Ahfiah may also send marketing messages about features, updates, offers, or opportunities.

You can opt out of marketing communications at any time by:

• using the unsubscribe option in an email;

• changing your account communication preferences;

• contacting support@ahfiah.com

You may still receive important non-marketing communications related to your account, claims, security, or use of Ahfiah.

16. Children and Young People

Ahfiah is not intended for children under the age of 18 without the involvement, consent, or supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in a manner prohibited by law.

If you believe a child has provided personal information to Ahfiah without appropriate consent, contact us at support@ahfiah.com

17. Third-Party Links and Services

Ahfiah may include links to third-party websites, maps, social-media pages, messaging platforms, booking services, menus, payment providers, and other external tools.

Ahfiah is not responsible for the privacy practices of third parties.

When you leave Ahfiah or interact with a third-party service, you should review that third party’s privacy policy and terms.

18. Changes to This Privacy Policy

Ahfiah may update this Privacy Policy from time to time.

We may notify you of material changes through:

• the Ahfiah website or application;

• an in-app notice;

• email;

• another reasonable communication method.

The latest version will always show the “Last Updated” date at the top of this Privacy Policy.

Your continued use of Ahfiah after an updated Privacy Policy takes effect means you acknowledge the updated policy.

19. Complaints

If you have a concern about how Ahfiah handles your personal information, please contact us first so we can try to resolve it.

Privacy Contact: [privacy@yourdomain.com]
Support Contact: [support@yourdomain.com]
Postal Address: [Insert Registered Address]

You may also have the right to lodge a complaint with the relevant data-protection authority in Nigeria.

20. Contact Us

For questions about this Privacy Policy or Ahfiah’s privacy practices, contact:

Easi Technology Software and Services Limited trading as Ahfiah
Email: support@ahfiah.com
Address: 1004 Housing Estate, Victoria Island, Lagos.

By using Ahfiah, you acknowledge that you have read and understood this Privacy Policy.